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FAQs & Support

Clients

What services does Charterhouse Labour Solutions provide? We deliver comprehensive outsourcing solutions, including visa sponsorship, payroll and HR advisory - all underpinned by full legal compliance and operational transparency.

Is CLS licensed to operate in the UAE? Yes. CLS is fully regulated and licensed by the UAE Government, ensuring all services are delivered without third-party intermediaries.

Can solutions be tailored to our business needs? Absolutely. We specialise in bespoke outsourcing models designed to align with your operational goals and workforce requirements.

Will we have a dedicated account manager? Each client is assigned a dedicated CLS consultant, supported by our internal HR, finance, and operations teams, to ensure seamless service delivery.

How does CLS ensure compliance with UAE labour laws? Our Dubai-based team maintains real-time awareness of regulatory changes, ensuring your workforce remains compliant and protected.

What distinguishes CLS from other outsourcing providers? Our independent manpower licensing, in-country expertise, transparent pricing, and dedicated client service model set us apart as a trusted partner.

Employees 

What support can I expect as an outsourced employee? CLS provides ongoing support throughout your assignment, including visa management, HR guidance, payroll processing, and support with family/dependent visa processing.

Who should I contact for employment-related queries? Your designated CLS consultant is your first point of contact, available whenever you need, and backed by our HR and finance teams for specialised support.

Are there any hidden fees or charges? No. CLS operates with full transparency. There are no additional charges for documentation, communication, or service delivery.

Will I be kept informed about changes to labour laws or visa policies? Yes. We proactively communicate relevant updates to ensure you remain informed and compliant.

How do I request official documents and letters from CLS? You can submit a request directly to your assigned CLS consultant. Kindly note that documents are processed within 24 to 48 hours, and we will notify you once they are ready for collection.

Get in touch today for a confidential chat with one of our consultants: newbiz@charterhouselaboursolutions.ae